Privacy Policy

This Privacy Policy explains how Select Service Pros LLC ("SSP," "we," "us") collects, uses, and shares personal information when you use our website at selectservicepros.com, our mobile-optimized web pages, our contractor portal, and any related services (collectively, the "Services").

SSP operates an online marketplace that connects homeowners looking for home-service work with licensed contractors who bid on that work. When you use our Services, you agree to the practices described in this Privacy Policy.

1. Who we are

Select Service Pros LLC is a Texas limited liability company. Our registered address is on file with the Texas Secretary of State. For privacy-related contact information, see Section 15.

2. Information we collect

2.1 Information you provide directly

Homeowners: When you submit a service request, we collect your name, phone number, email address, service address, ZIP code, the nature of the service you're requesting, timing preferences, and any additional details you provide about the job.

Contractors: When you sign up to receive leads, we collect your name, business name, business phone, business email, service address, service areas (ZIP codes), trade categories, years in business, number of employees, business hours, payment methods, licensing information (trade, type, number, state, expiration, license document), insurance information (carrier, policy number, expiration, certificate of insurance), tax identification information as required for payments, and payment card or bank account information (processed by our payment processor).

All users: We collect any additional information you choose to provide in support requests, account settings, or communications with us.

2.2 Information we collect automatically

• Device and usage: IP address, browser type and version, operating system, device identifiers, referring URLs, pages you visit, time and duration of visits, and clicks.
• Approximate location: derived from your IP address and, if you grant permission, your device's location services (used to auto-fill your ZIP code).
• Cookies and similar technologies: see Section 7.

2.3 Information from third parties

• License verification data from state license boards (e.g., Texas Department of Licensing and Regulation, Texas State Board of Plumbing Examiners) when we verify a contractor's credentials.
• Payment and identity verification data from our payment processor (Stripe) and, if applicable, from other verification providers.
• Address and location data from mapping and geocoding providers (e.g., Google Places).

3. How we use your information

We use your information to:

• Match homeowners with contractors and deliver leads to contractors who serve the requested area and trade.
• Communicate with you by email, SMS, phone, and in-app messages about your service request, account status, billing, and platform activity.
• Send transactional messages (e.g., password resets, lead notifications, match confirmations, receipts).
• Verify contractor licenses, insurance, and identity.
• Process payments and refunds through our payment processor.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Improve the Services, develop new features, and understand how users interact with the platform.
• Comply with legal obligations and enforce our agreements.
• With your consent, send marketing messages about SSP's own services or contractors' services relevant to you. You can opt out at any time (see Section 11).

4. How we share your information

4.1 With matched contractors

When you submit a homeowner service request, we share the details of your request — including your name, phone number, email, service address, and the description of the work you need — with up to three (3) licensed contractors we match to your request. This sharing is a core feature of the Services and is necessary to fulfill the purpose for which you submitted your information. Matched contractors are independent businesses. Once they receive your information, they may use it to contact you about your request in accordance with their own privacy practices.

4.2 With service providers

We share information with third-party service providers who process data on our behalf, including hosting (Vercel), database and authentication (Supabase), payments (Stripe), CRM, email, and SMS delivery (GoHighLevel / LeadConnector, which uses Twilio for phone and messaging), email delivery (Resend), address autocomplete and mapping (Google), reverse geocoding (BigDataCloud), and AI-assisted intake (Anthropic). These providers are bound by contract to use the data only to provide services to SSP and to protect it appropriately.

4.3 For legal and safety reasons

We may disclose information when we believe in good faith that disclosure is necessary to comply with law, respond to lawful requests from public authorities (including for national security or law enforcement purposes), enforce our Terms of Service, or protect the rights, property, or safety of SSP, our users, or the public.

4.4 Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to the acquiring party's commitment to honor this Privacy Policy or provide notice and an opportunity to opt out.

4.5 With your consent

We may share information for other purposes with your consent or at your direction.

We do not sell your personal information for money or trade it to third parties for their independent marketing purposes.

5. SMS / text messaging

SSP uses SMS (text messaging) to deliver time-sensitive information related to the Services.

5.1 What messages we send

• To homeowners: confirmation that we've received your service request, notification when a contractor is matched to your request, information about your matched contractor(s), reassurance messages if a match is still in progress, and (if you opt in) periodic service reminders or follow-ups.
• To contractors: notification of new leads assigned to you, escalation messages if a lead has not been claimed, account status updates, billing notices, password reset codes, and (if you opt in) periodic account digests.

5.2 How you opt in

You opt in to receive SMS from SSP by:

• Homeowners: submitting a service request through our intake form and checking the box confirming you consent to receive SMS from SSP and matched contractors about your request.
• Contractors: completing the contractor signup form and checking the box consenting to receive SMS notifications about leads and account activity.

Consent to receive SMS is not a condition of purchase or of using any part of the Services. You can use SSP's core matching feature without opting into SMS by unchecking the SMS box at signup or by opting out later.

5.3 Message frequency and rates

Message frequency varies based on your account activity. Homeowners may receive up to 5 messages per service request. Contractors may receive several messages per day depending on lead volume and account settings. Message and data rates may apply according to your mobile carrier's plan. SSP does not charge you separately for SMS.

5.4 How to opt out

You can opt out of SMS at any time by:

• Replying STOP to any SMS you receive from SSP. You will receive a confirmation message and no further SMS from that number.
• Toggling off SMS notifications in your contractor dashboard Settings tab.
• Contacting us at support@selectservicepros.com.

Reply HELP to any SMS to receive assistance information.

5.5 Carriers and delivery

SSP uses The Campaign Registry (TCR) and 10-digit long code (10DLC) messaging registered with U.S. mobile carriers for SMS delivery. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, U.S. Cellular, and others.

6. Phone calls and recordings

SSP or its agents may call you regarding your account or service request. When calling for support or quality-assurance purposes, we may notify you at the start of the call if the call is being recorded and give you the opportunity to decline. Texas is a one-party consent state for call recording; other states vary. If you do not wish to be recorded, tell us at the start of the call and we will note your preference.

SSP does not currently deploy pre-recorded or artificial-voice calls to end users. If we introduce such calls in the future, we will update this policy and obtain any additional consent required by the Telephone Consumer Protection Act (TCPA) and applicable state law.

7. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and — where you consent — support marketing.

You can control cookies through your browser settings. Blocking cookies may affect certain features (e.g., staying signed in to the contractor portal).

We do not currently respond to browser "Do Not Track" signals.

8. Third-party services we use

Below is a non-exhaustive list of key third-party service providers and the types of data they process on our behalf. Their privacy practices are governed by their own policies, linked where applicable.

• Vercel — hosting; processes technical logs and IP addresses.
• Supabase — database and authentication; stores account information and application data.
• Stripe — payment processing; processes payment card and bank information.
• GoHighLevel / LeadConnector (backed by Twilio) — CRM, email delivery, SMS delivery, and phone number provisioning.
• Resend — transactional email delivery.
• Google (Places, Maps) — address autocomplete and geocoding.
• BigDataCloud — reverse geocoding from device location.
• Anthropic — AI-assisted intake question generation.
• Cloudflare — email address protection and edge services.
• Northwest Registered Agent — LLC registered agent services (contains our business address of record).

9. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods:

• Lead records: retained for the life of the account plus 4 years (TCPA statute of limitations).
• Payment records: retained for 7 years for tax and audit purposes.
• SMS delivery logs and opt-in records: retained for at least 4 years.
• Contractor license and insurance documents: retained for the life of the account plus 4 years.
• Deleted-account records: soft-deleted within 30 days of a valid request; residual data may remain in backups for up to 90 days.

10. Security

We use commercially reasonable technical and organizational measures to protect personal information — including encryption in transit (HTTPS/TLS), encryption at rest, access controls, audit logging, and least-privilege data handling. No system is perfectly secure. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect unauthorized access.

11. Your rights and choices

Depending on where you live, you may have some or all of the following rights:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your account and associated personal information (subject to legal retention requirements).
• Object to or restrict certain processing.
• Withdraw consent for processing based on consent (e.g., marketing SMS).
• Portability — request a copy of your information in a common electronic format.
• Non-discrimination — we will not deny, charge different prices for, or provide a different level of service in response to a valid rights request.

To exercise any of these rights, email us at privacy@selectservicepros.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law (typically 30–45 days).

12. State-specific rights

12.1 Residents of California

The California Consumer Privacy Act (CCPA) as amended by the CPRA gives California residents specific rights regarding personal information, including the rights listed in Section 11 above. We do not sell personal information for money. We may share personal information with contractors for the purpose of matching you with service providers, which is a permitted business purpose and is not a "sale" as defined under CCPA. To exercise your rights, contact us at privacy@selectservicepros.com.

12.2 Residents of Texas

The Texas Data Privacy and Security Act (TDPSA) gives Texas residents rights regarding personal data, including access, correction, deletion, portability, and the right to opt out of targeted advertising, sale of personal data, and certain profiling. To exercise your rights, contact us at privacy@selectservicepros.com. If you are dissatisfied with our response, you may appeal by replying to our response, and if still dissatisfied, you may contact the Texas Attorney General at texasattorneygeneral.gov.

12.3 Other states

If you reside in a state with a comprehensive privacy law not specifically named above, you may have rights similar to those listed in Section 11. Contact us to exercise your rights.

13. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has provided us with personal information, please contact us.

14. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (to the address on file), by SMS (if you've opted in), or by prominent notice on the Services before the changes take effect. The "Effective date" at the top of this policy indicates when it was last updated. Continued use of the Services after the effective date of a change constitutes acceptance of the updated policy.

15. Contact us

Questions about this Privacy Policy, requests to exercise your rights, or complaints:

Select Service Pros LLC
Email: privacy@selectservicepros.com
General support: support@selectservicepros.com

For our mailing address, contact us via email and we will provide it in response to a written request.